Came back from work.  Today was patch day, so I'm not sure they could do anything.  I decided to have a little chat.  I start to wonder if my Priest will ever go past level 4 using their service !!

rose 09-02 19:25:02

hi

You 09-02 19:25:19

Hello Rose, this concerns order P02920098301414871.  I want you to explain me what is happening.

rose 09-02 19:25:33

is your character offline

You 09-02 19:26:05

I' m not using that character.  Only your leveler is.

rose 09-02 19:27:43

do not worry,we will rush our levelers and finish your order asap

You 09-02 19:28:50

explain me why after 3 days, the character is only level 4.  I can get to level 4 in 15 minutes

You 09-02 19:30:25

So please explain me what is happening.  Why he doesn' t level.  If I have no explenation, I will cancel.

rose 09-02 19:31:16

there was something wrong with our system,we will choose a better leveler to serve you and speed up

You 09-02 19:32:37

When, preciely will he start ?  He only has 12 days to get to 80 ! Do you realize that ?

rose 09-02 19:32:52

yes,we will finish your order on time

You 09-02 19:33:46

When will he start ? How many hours ? I want details because I don' t trust you anymore for the moment.

rose 09-02 19:37:28

we will start in 4 hours and level fast

You 09-02 19:38:26

why 4 hours ? what time is it in your contry ? is it not 24h leveling as you advertise ?

You 09-02 19:38:41

*country*

rose 09-02 19:39:54

we will login in 3 hours and finish your order asap

You 09-02 19:42:32

We' ll see, but I really hope you will do something to hurry things up.  Else I will clearly cancel and lock the account.

rose 09-02 19:43:31

ok,we will keep an eye on your order

You 09-02 19:45:09

se you later then, goodbye.

rose 09-02 19:45:25

bye

I got another e-mail from salevelin.com.  We'll let's have some patience and see how it turns out ...

dear sir :
i have told the lvler to speed up for you , and i think the lvler will finish it as soon as possible ,and

when we finish it we will sent the email  to inform you ,thanks for your time and sorry for all the
inconvenience

Received another mail from them :

dear sir

we cant check the your blog, our government  lock this blogshot  service，so i dont understand why you not want us continue lvling for u

we sens the mail to inform your password is wrong on 8/28 ,but you dont  afford the right password

so the speed  delayed , i dont think it is our fault ,so plz cooperate with us to solve your problom

yours xxxxxx

I decided to let them have another chance and answered this. We'll see if it's a right move later.

Hello xxxxxx,

I didn't know about the blog that you cannot check.
It has bee really hard to get the character to be levelled.  I had at least 3 chat sessions.  Everytime I was told to wait, that the character would be levelled within the next 8 hours, or the next 2-4 hours.  Within nearly 36 hours the character has only been played 2 hours and 30 minutes, and only to LEVEL 4 !

I want the character to be levelled and I don't want to have to come everyday and see that the progress is SO slow.  It has to be completely done within 14 days, and after nearly 2 days it's only level 4 !

Please put a better leveler then !
I decided to give saleveling.com another chance.  The password has been set back so your player can log.  Please make so that it goes on correctly from now on !

Regards,

xxxxxx

got an answer from them, quite quickly compared to the other services :

dear sir

our live chst in maintenance now ,sorry for that
i dont understand why you ask for refund ,your order is in process now ,everything is right  now
why not give  us some time and let us finish the order in the end
yours sophia

I then answered with this :

Please re-read the e-mail I sent you or read the blog link here (http://bobdibop.blogspot.com/), it will help you understand why I want my refund.
Anyway the password to the account has already been changed and if you do not want to try and understand the situation, I'll start the paypal dispute process tonight.

The thing is, after having experienced what happened since I order this, I am completely certain that YOU will not be able to deliver the level80 char within 13 days, and I'm not even thinking about the other things I should get (gold, professions, etc...).

Regards.

Hi,

As livechat seems to not appear anymore on your website, I'm writing you this email in order to cancel my leveling and get a refund.
As you can read on the blog I hold about this situation, http://bobdibop.blogspot.com/  , I have been patient with saleveling.com, but I am really disappointed about your service, and after seeing that it took me so much time to get your leveler started, after seeing that it took him more than two hours to reach level four when a casual player gets to level 6 within an hour easily, I came to the conclusion that what is advertised onto your website and what I paid for will not be provided to me, or maybe it will be done within 6 months instead of the 14 planned days, which is not what I paid for.

I am asking you for a refund and am contacting Paypal.com about a dispute on this matter.

The account passowrd has been changed, please don't try to log anymore.

Regards

xxxxxx.

Well, back home I decided to check on the progress.
Good news, character is level 4 !
Bad news, it took them nearly 3 hours to reach that level !

I think my 20months daughter could d o better.
I'll go chat and see what happened, but it sounds like I'll end this asap.

This Morning I decided to check the evolution of my character.  I wasn' t extremely surprised to see that nothing had happened.  I didn' t have the time to react at that time.

I later contacted the live chat and had a little discussion with them, giving them 6 hours to make a move before I cancel my order.

Here is the conversation.  I erased all the messages asking me if I was there, or prompting me to wait, as they are really annoying.

mary 09-01 12:52:23

hi

You 09-01 12:53:04
Hello Mary, this is about xxxxxxxxxxxxxxxx
You 09-01 12:54:38
As nothing has been happening since I ordered, I would like to have it stopped and get a refund.

mary 09-01 12:55:50

one min plz sir

mary 09-01 12:56:10

sorry for the delay sir

mary 09-01 12:56:20

but we have alreayd arranged the lvler for you

mary 09-01 12:56:23

i will inform him to continue the order

You 09-01 12:57:58
The leveler has done nothing. The character is still lvl 1 and hasn' t moved. I was told it would start yesterday, that I had to wait 8 hours, then 2-4 hours.  Nothing ahs been done.

mary 09-01 12:58:44

sorry for the delay sir

mary 09-01 12:59:03

i have informed the lvler

You 09-01 13:00:26
I was already told that the leveller would work on it yesterday.  How do you want me to trust saleveling anymore if everytime I' m told something that doesn' t happen.
You 09-01 13:03:37
is xxxxxxxx@gmail.com the correct email to get the refund ?
You 09-01 13:07:55
I' ll wait untill tonight when I got home.  If nothing has been done within 6 hours, I' ll contact saleveling.com for a refund or paypal.com for a dispute.  Have a nice day.  Goodbye

mary 09-01 13:07:59

we wil continue the order sir

mary 09-01 13:08:06

plz give us a chacne

mary 09-01 13:08:06

chance

You 09-01 13:08:31
Well you have 6 hours ...
You 09-01 13:10:51
I know it is not your fault, Mary and I' m sorry that you are the one having to deal with this.  But saleveling should do what it promises to do.  Else there 's no reason for people to come to you.

mary 09-01 13:11:45

cause we have alreay arranged the lvler for you and started the order

mary 09-01 13:11:50

we cant give you a refund

mary 09-01 13:11:52

plz let us continue the order

You 09-01 13:13:32
We' ll see tonight if something has happened.  If yes, you can continue the order.  If not, I' ll cancel

mary 09-01 13:14:19

thanks for your cooperaiton

You 09-01 13:14:50
goodbye

mary 09-01 13:15:23

bb